Services · AI Agents

We ship AI agents that survive production

Most agent pilots never leave the demo. We build Claude-based agents with the auth, audit logging, and guardrails to run against real systems. And we tell you which workflows should not be an agent at all.

Claude API · RAG · MCP Auth, audit, guardrails Human-in-the-loop
An AI agent module on a desk, wired to a connected system, beside a faint perceive-plan-act-reflect loop
What an AI agent actually does

It reasons over your data and acts inside your tools , then hands off to a person where it matters.

For teams with a high-volume workflow someone reads the same screen for, all day.

01
Retrieve
RAG over your data
02
Reason
Classify & decide
03
Act
Call your APIs
04
Escalate
Human in the loop
Built with
Claude API RAG Voyage embeddings pgvector MCP n8n Python
Where it hurts · what we build

The first agent goes where a person reads the same screen all day.

Customer support teams
Operational automation
The pain

High volumes of repetitive, low-tier inquiries consume expensive human labor.

What we build

An agent that resolves routine tickets from your own documentation and escalates complex issues to staff.

Read the case study
Back-office operations
Parallel system
The pain

Employees waste hours extracting data from unstructured documents and keying it into databases.

What we build

An agent that runs alongside your database, parsing incoming PDFs and injecting structured data through secure APIs.

Read the case study
Revenue-stage SMBs
Bespoke software
The pain

Pulling actionable insight from large datasets needs data scientists they cannot afford.

What we build

A custom RAG system that queries your private data to give management immediate, context-aware answers.

Read the case study
One reasoning loop

The agent retrieves, reasons, acts, and routes back to your systems on every run.

For workflows where a person reads the same screen, queries the same data, and clicks the same tools all day.

It pulls grounded context, decides what to do, calls your APIs, and loops or escalates when it is unsure, with every step logged and access-controlled.

Wired to Claude API MCP pgvector Your APIs
An agentic loop diagram: four connected nodes for retrieve, reason, act, and route, with an access-controlled handoff
Retrieve · reason · act · route
Where AI agents are heading

The budgets are committed and the demos work. The teams that win are the ones building the layer that survives real, messy data.

Pilot to production · 2026
14 %

Most agents never leave the pilot

78% of enterprises run active AI pilots, but only 14% reach production scale. The gap is evaluation, integration, and trust, not the model.

Source: 2026 enterprise AI surveys
The shift
Agentic

From chatbots to embedded workflows

The market is moving past isolated chatbots toward agents embedded in real workflows, with guardrails, cost-per-run tracking, and the Model Context Protocol.

Source: 2026 industry analysis
The stack
RAG + MCP

Grounding and secure tool use standardize

Retrieval-augmented generation, vector databases, and the Model Context Protocol are becoming the default way to ground agents and let them act safely.

Source: 2026 industry analysis
The cost of standing still

The model is not the hard part. Production is.

An agent demos well in an afternoon. Then it has to authenticate against real systems, log every action, stay inside cost limits, and hand off cleanly when unsure. That layer is where projects die, and it is the layer we build first.

88 %

Of AI agent projects die in the pilot phase and never reach production.

Hypersense, 2026

95 %

Of organizations deploying generative AI see zero measurable return on investment.

MIT Project NANDA, 2026

89 %

Of agent scaling failures trace to poor legacy integration and a lack of monitoring.

Digital Applied, 2026

40 %+

Of agentic AI projects forecast to be cancelled by 2027, from unclear costs and absent risk controls.

Gartner, 2025

What we build

Five parts of an agent that actually ships.

The reasoning is one part. These are the parts that decide whether it survives contact with production.

01

Retrieval over your data (RAG)

Your docs, tickets, and records, embedded with Voyage and served from pgvector, so the agent answers from your reality, not the model's training data.

02

Tool use & integration

Function calling and MCP connectors so the agent reads and writes in your real systems: CRM, ticketing, orders, billing.

03

Guardrails & evals

Hard limits on what the agent can do, plus an eval suite that catches regressions before they reach a user, not after.

04

Auth, audit & observability

Role-based access, a logged record of every action, and traces of cost and latency per run. The layer that passes a security review.

05

Human-in-the-loop handoff

Clear escalation rules so the agent does the routine 80% and a person gets a clean handoff on the rest, with full context.

How we build it

Four phases, and a no-build gate at the front.

1 Scope & qualify

Decide if it should be an agent at all

We map the workflow and its volume. If a deterministic script is the right tool, we say so before you spend on an agent.

Workflow map Fit test Cost model
2 Build & ground

Retrieval, tools, and the reasoning loop

We ground the agent in your data and wire it to your systems, with a working build you can test against early.

RAG Tool use Prompting
3 Instrument

Guardrails, evals, auth, and audit

We add the production layer: hard limits, an eval suite, role-based access, and a logged record of every action.

Guardrails Evals Audit
4 Ship & tune

Deploy, watch cost and escalations

We track cost per run, escalation rate, and error rate, and we tune against real traffic instead of guesses.

Observability Tuning Roadmap

Tell us the workflow someone reads the same screen for, a hundred times a day. That is where the first agent goes.

Scope an agent build
For U.S. SLED prime contractors

AI agent and RAG capability, delivered as your subcontractor.

If your SLED scope calls for AI automation, RAG over a document corpus, or agent deployment, we build it behind the prime. The boundary is fixed on purpose.

NAICS 541511 541512 541519
See SLED Subcontracting

NDA-first, subcontract-only. We work behind the prime. We do not pursue prime contracts and we never face the agency.

Capability over claims. Claude API, RAG architectures, Voyage embeddings, and workflow automation (n8n, Make.com), mapped to your bid's technical scope.

Governance built in. Auth, audit logging, and guardrails are part of every agent we ship, the controls a procurement security review asks for.

FAQ

AI agents, answered.

Will this agent hallucinate and give our customers wrong information?

We mitigate hallucination by using strict retrieval-augmented generation to restrict the agent's knowledge to your approved documents, not the model's training data. On top of that we add guardrails that force the agent to escalate any query it cannot answer with confidence to a person, rather than guess.

Why shouldn't we just use a basic automation script like Zapier?

If the task involves completely predictable, structured data, you absolutely should use a standard script. It is cheaper, faster, and easier to audit. Agents are only worth it when you need to process unstructured text, natural language, or variable inputs. We test that fit before we build, and we will tell you when a script is the right answer.

How do we control the cost of running the agent?

We establish strict cost-per-run tracking and caching from day 1, so the agent only calls expensive models when a task genuinely needs complex reasoning. You see the cost per run, and we tune it against real traffic instead of guessing.

Can the agent access our secure internal databases?

Yes, but it operates as a parallel system. The agent never holds direct database access. It requests data through an API gateway that enforces your existing user permission rules, so it can only ever see what the requesting user is already allowed to see.

Start the conversation

Build an agent that reaches production

Tell us the workflow someone works by hand all day. We will tell you whether an agent fits, and what it takes to ship it safely.

Scope an agent build