SLED Subcontracting
E-commerce

AI that works the way your store does

Techtiz builds custom AI for commerce, automating support, orders, and reviews across your existing stack.

Scope a commerce build See what we build
Catalog-aware AI Verified deflection Order automation
Where it pays back
  1. Workflow · 01

    Bots break on policy nuance

    Generic tools escalate exactly where your margin lives.

    Agents that know your catalog and exceptions

  2. Workflow · 02

    Orders span systems

    One order touches 4 platforms and no tool sees all of them.

    Order operations wired end to end

  3. Workflow · 03

    Multi-store rules diverge

    Every region has its own returns policy and its own workaround.

    Rules encoded once, gated above thresholds

Integration reality
Shopify and commerce platform APIs Zendesk-class helpdesks ERP and inventory Payment and returns platforms
Capabilities

AI consulting and readiness

A build decision in 2 weeks, not a slide deck.

Audit · Use-case scoring · Roadmap

2 weeks, fixed scope Explore AI readiness

Agentic engineering

Agents with evaluations, approval gates, cost ceilings, and a full audit trail.

RAG · Tool use · Voice · Governance

6 to 8 weeks to production Explore agentic engineering

Forward deployed engineering

A named senior engineer inside your team, owning an outcome.

Embedded · Weekly demo · Named lead

Monthly, 30-day exit Explore forward deployed engineering

Custom software, web and mobile

Specification first, AI-assisted, senior review on every merge.

Next.js · NestJS · Flutter · React Native

Scoped per build Explore custom software

Automation and systems

Workflows wired and instrumented, with the payback counted.

n8n · Make · CRM · Back office

Monthly retainer Explore automation

Data and platform

Pipelines and lineage your AI can actually rely on.

Warehouse · ETL · Lineage · Observability

Audit, then phased Explore data & platform
Case studies
All case studies →
Low Code

E-Com Console — Custom E-Commerce Admin Panel

Problem Order fulfillment, inventory, and support run across spreadsheets and
Approach A Retool-built admin panel centralizing fulfillment, inventory, and
Relevance 40% faster order fulfillment and 30% fewer support tickets.
AI Automation

AI-Driven Customer Support Automation

Problem High support-email volume straining the team and slowing response times.
Approach A workflow reading Gmail, pulling Shopify order context, and drafting
Relevance Faster, on-brand responses without manual order lookups.
FAQ

Why not a Shopify app?

Use one when it fits. We explain the 3 conditions where custom starts paying.

Returns and refund policy handling?

Encoded as rules with human gates above thresholds.

Multi-store?

Yes, and it is usually the reason custom wins.

Start the conversation

Find out if you have one of the 3 reasons

Tell us where the app stopped fitting. We will tell you if it is a custom problem or a 90%-covered one.

Scope a commerce build