AI-Driven Customer Support Automation case study hero

AI-Driven Customer Support Automation

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Client

In House Project

Product Overview

Handling high volumes of support emails can strain teams and slow response times. We built a fully automated workflow that reads incoming Gmail messages, extracts order and product information, fetches context from Shopify, and leverages AI (Gemini) with a Pinecone vector store to craft accurate, on-brand replies.

Each response is sent back to the customer and the email is labeled in Gmail (e.g., Cancel/Refund, Shipping/Product, Happy Customers) for streamlined tracking.

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Case Study

Explore how Techtiz helped enhance a predictive analytics platform, enabling real-time data insights and informed decision-making across industries.

Our solutions streamlined data integration, boosted analytics speed, and ensured a secure, scalable architecture capable of handling increasing user demands.

Client Success Stories

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Client Success Stories

Our experience with Techtiz is great. They help us to increase our revenue with their expertise and support services. Always recommend them to others.

LinkedGolf

Challenges

Our experience with Techtiz is great. They help us to increase our revenue with their expertise and support services.

Solutions

Our experience with Techtiz is great. They help us to increase our revenue with their expertise and support services.

Matt Quattrani

Matt Quattrani

Founder & CEO

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Dashboard.Earth is a mobile app that empowers individuals to actively engage in climate resilience by translating complex environmental goals into local, actionable steps.

Dashboard.Earth

Challenges

Our experience with Techtiz is great. They help us to increase our revenue with their expertise and support services.

Solutions

Our experience with Techtiz is great. They help us to increase our revenue with their expertise and support services.

Joris Gunawardena

Joris Gunawardena

Co-founder Dashboard Earth

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Capsule Lab is a modern event ticketing platform leveraging blockchain/Web3 to deliver digital ownership, authenticity, and a vibrant post-event community.

Capsule Lab

Challenges

Our experience with Techtiz is great. They help us to increase our revenue with their expertise and support services.

Solutions

Our experience with Techtiz is great. They help us to increase our revenue with their expertise and support services.

Kenny Kemsley

Kenny Kemsley

Founder & CEO Capsule Labs

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